Universal Lubricants® Boosts Technical Sales Support for Heavy-Duty Market
Universal Lubricants® manufacturer and distributor of high performance oils including the Eco Ultra® line of sustainable lubricants, announced the appointment of industry veteran Sonny Mays to lead the company’s technical support and sales in the heavy-duty market to meet the industry’s increasing demand for its high-quality engine oils and diverse line of hydraulic oils, gear oils, transmission and tractor fluids, greases and coolants.
As the new director of heavy duty technical sales, Mays will be responsible for providing technical support, customer training, performance analysis and sales planning for the company’s full line of heavy-duty lubricants in the U.S. and Canada.
“Equipment management and maintenance is critical in the heavy duty market where customer investment in each piece of equipment can be very large,” said Rick Palmore, the company’s vice president of sales. “One of the primary reasons these customers value Universal Lubricants is because of the services we provide. Sonny Mays is highly skilled in metallurgy, failure analysis and component wear factors, and he’s bringing that knowledge to our heavy duty customers. He’ll also play a key role in advising the 30-plus members of our heavy duty sales team.”
Mays’ knowledge of the heavy-duty industry is grounded in first-hand experience. The Texas native was raised in a trucking family and began working on general truck maintenance at the age of 12. He has driven trucks to the northwest and Canada and built two over-the-road trucks from the frame rails up.
Mays began his career at Darr Equipment Company where he worked his way to northern regional manager of Holt Caterpillar truck engine shop. With time spent as a heavy equipment shop supervisor and component-rebuild specialist for truck and heavy equipment, Mays began training new personnel in fuel systems, electronics and failure analysis. He moved to Castrol HDL at the end of 2000 where he began his career in lubricants as a field engineer in heavy duty lubes.
In 2006, Mays joined Universal Lubricants with dual roles in the company’s technical and operations departments, and helped develop the company’s new Engine Guard fleet maintenance program, which allows customers to track their oil and lubricant performance information online.
“After working with companies from coast-to-coast for many years, I am well aware of the ongoing need for training to increase technicians’ knowledge of lubricants that protect and extend the life of components,” said Mays. “Today’s technicians focus on parts and repair and often overlook the critical importance of lubricants. The heavy-duty industry is complex and it’s important to understand the issues that customers face. Universal Lubricants is a growing company, but we have the ability to take the pulse of the customer and move quickly to find the right solutions to customer problems.”
Mays is instrumental in the ongoing development of Universal Lubricants Dyna-Plex 21C® line of “extreme” products, designed to handle extreme temperature swings in areas like Alberta and the Yukon Territory in Canada.